Refund Policy

We want you to feel good about your order. Every piece is designed to bring a little confidence, kindness and colour into your world. If something isn’t right, we’ll always do our best to make it right.

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Changed Your Mind?

You have 14 days from the date your order is delivered to request a return.

To be eligible for a refund:

• Items must be unworn and unused
• Items must be in original condition
• Items must be returned in original packaging where possible
• Proof of purchase is required

To request a return, please email us at hello@wearesunshine.co.uk within 14 days of delivery with your order number and the item you would like to return. Once approved, you must send the item back within 14 days.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Original shipping costs are non refundable unless your item arrived faulty or in error.

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Faulty, Damaged or Incorrect Items

We carefully check every order before it leaves us. However, if something arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photos.

We will arrange a replacement or refund and cover return postage where applicable.

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Refund Processing

Once your return has been received and inspected, we will notify you.

If approved, your refund will be processed back to your original payment method within 5 to 10 working days.

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Personalised Items

If you introduce personalised items later, add:

Due to the custom nature of personalised products, these items cannot be refunded unless they arrive faulty or incorrect.

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A Little Note

We Are Sunshine is a small, family run business. We pack every order with care and intention. If something isn’t right, please talk to us. Most things can be sorted quickly and kindly.