Shipping Policy

At We Are Sunshine, every order is packed with care and a whole lot of heart.

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Processing Time

All orders are processed within 3 to 5 working days.

This gives us time to carefully prepare, check and package your items properly. During busy periods, new launches or school holidays, processing may take the full 5 working days.

If there are any unexpected delays, we will always let you know.

Working days are Monday to Friday and exclude bank holidays.

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UK Delivery

We ship all UK orders using Royal Mail Tracked 48.

• Delivery aim: 2 working days after dispatch
• Fully tracked service
• You will receive tracking details once your order has been dispatched

Please note that delivery times are estimates provided by Royal Mail and are not guaranteed.

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International Delivery

International orders are shipped via Royal Mail International Tracked. Delivery times vary by destination and can take between 5 to 14 working days.

Customers are responsible for any customs duties, taxes or import fees that may apply.

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Delivery Address

Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders sent to incorrectly entered addresses.

If you notice a mistake, contact us as soon as possible and we will do our best to amend it before dispatch.

Delayed or Lost Parcels

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If your parcel has not arrived within:

• 5 working days of dispatch for UK orders
• 20 working days of dispatch for international orders

Please get in touch and we will investigate with Royal Mail.

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We cannot class an item as lost until Royal Mail’s official timeframes have passed.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can resolve the issue quickly.